TERMS AND CONDITIONS OF PURCHASE
1 INTRODUCTION
1.1 Definitions: the following terms shall have the following meanings:
Advertisement the advertisement for the Event or the Package on the Website or elsewhere
Event an event, of whatever nature, the details of which is set out in the Advertisement
Hospitality any hospitality, service, entertaining, catering and/or drinks element of any type the details of which are set out in the Advertisement
Hotel any hotel rooms or other accommodation (either prior to or after an Event) details of which are set out in the Advertisement
Order Confirmation Number the number given to you confirming that we have accepted your order
Package a package detailed in the Advertisement which may include without limitation: the Tickets; Travel; Hotel; Hospitality or any combination of those for one person
Price the price of the Package either as set out in the Advertisement or, if changed, as subsequently notified by us to you prior to purchase
Special Conditions the further terms and conditions and/or restrictions in relation to each Package specific to each Package, details of which are set out in the Advertisement
Terms and Conditions these terms and conditions relating to the purchase of Packages
Ticket a ticket for the Event
Travel the travel to or from the Event details of which are set out in the Advertisement
Venue the venue where the Event takes place
Vouchers vouchers or equivalent documentation for Hotel, Travel or Hospitality
We/us Live Nation UK Limited of 2nd Floor Regent Arcade House, 19-25 Argyll Street, London W1F 7TS
Website www.livenation.co.uk or
www.livenationexperience.co.uk and any other websites owned or controlled by Live Nation or its agents
You the purchaser of the Package(s)
1.2 The Terms and Conditions shall constitute a binding contract between you and us when you order a Package.
1.3 Please make sure that you have read these Terms and Conditions before placing an order with us. In addition, please read these each time you make a purchase as these Terms and Conditions are subject to change without notice and the terms and conditions in force on the date you purchase the Package govern your purchase.
1.4 PLEASE BE AWARE THAT THERE MAY BE CERTAIN RESTRICTIONS OR SPECIAL RULES RELATING TO EACH PACKAGE (Special Conditions). The Special Conditions will form part of and be deemed to be incorporated in these Terms and Conditions.
2 PRIVACY
We will collect certain information from you when you purchase a Package. We operate a Privacy Policy to protect this information, the terms of which are set out at
www.livenationexperience.co.uk/privacy.aspx.
3 ORDERING PROCESS
3.1 When you place an order to purchase Package(s) from us by telephone or through the Website, you will be asked to enter or provide certain information including your name, address, contact telephone number, email address and debit/credit card details.
3.2 Your order represents an offer by you to us to purchase a Package or Packages which shall only be accepted by us when we process your debit/credit card details successfully or either send you or inform you of the Order Confirmation Number, whichever is the later. Any elements of a Package on the same order which we have not confirmed with the Order Confirmation Number; which we do not confirm during the booking process; or in relation to which we do not debt your credit/debit card do not form part of our agreement and will not be supplied.
3.3 We will send you by post the Tickets and/or Vouchers. We aim to post Tickets or Vouchers as relevant 14 days prior to the Event. If you have not received your Tickets or Vouchers 48 hours before the relevant Event, please contact the relevant our representative on 020 7009 3484 or 020 7009 3333. Please note, we will only post Packages within the UK and to the billing address of the debit/credit card used for the purchase.
3.4 When you receive Tickets or other Vouchers please keep them in a safe place. You will be responsible for any loss, theft or damage to your Tickets or Vouchers. For security reasons, no duplicates or replacements will be issued.
3.5 No part of the Package sold is transferable, returnable or exchangeable. No part of the Package is refundable and refunds will only be granted in those circumstances set out in Clause 10 below.
3.6 If it becomes impractical to post Tickets or Vouchers to you, due to the proximity of an Event or circumstances beyond our control, we reserve the right to make Tickets or Vouchers available for collection at the Hotel, Venue or other place, where relevant, as notified to you prior to the Event. You will be notified ether at the time of booking or by using the details provided at the time of booking if this becomes necessary.
3.7 We reserve the right to cancel any bookings which we reasonably suspect to have been made fraudulently.
4 LIMITS AND AVAILABILITY
4.1 The maximum number of Tickets and/or Packages that you are entitled to order for each Event shall be as stated in the Advertisement (or at the point of purchase).
4.2 Packages are subject to availability at the time we receive your order. Package availability and any applicable offers (including the Price) are subject to change at any time without notice. We will notify you of any changes prior to confirmation of your booking. You are advised to check all details carefully as, once your purchase has been notified to you, we are not able to exchange or refund your order.
5 PACKAGES
5.1 A Package may comprise a Ticket to the Event, Hospitality, Hotel or Transport or combination of them as set out in the Advertisement.
5.2 Unless an item is specifically referred to as included within the Package you should assume that it is not included in the Package and you should make your own arrangements.
6 TRAVEL AND ACCOMMODATION
6.1 Packages are additionally where relevant made subject to the terms, conditions and restrictions imposed by the relevant travel company and hotel operator. We will where possible set these out in the Special Conditions. You must however satisfy yourself that the Travel and Hotel provided are to your satisfaction. Whilst we will correct any inaccuracies or investigate any errors, as we use a variety of service providers we rely on the information provided to us (unless it is not reasonable for us to do so). Accordingly, we cannot accept liability for any descriptions given by the hotel owner or travel company.
6.2 The Travel included in the Package, if any (and unless stated otherwise), comprises transport to and from the Venue from the Hotel or such location specified in the Package on the night of the Event only.
6.3 Travel arrangements will where required include coverage by a bonded member of the Association of British Travel Agents. Benefits include that in the unlikely event of our (or our suppliers’) insolvency while you are abroad, arrangements will be made by them to repatriate you.
7 INSURANCEYou must have and maintain adequate travel insurance at the time of booking of any Package which requires overseas travel. You must arrange travel insurance separately, since it is not offered by us.
8 EVENT ADMISSION
8.1 Any Package including a Ticket will admit one person only to the Event.
8.2 TICKETS ARE ISSUED SUBJECT TO ANY RELEVANT TERMS AND CONDITIONS OF ENTRY TO THE VENUE.
8.3 You may be refused admission if the ticket is damaged, copied, defaced, or otherwise mutilated.
8.4 You must obey all reasonable notices and directions given by the Venue.
8.5 We (or the management of the Event or the Venue, their employees and/or agents) have the right to refuse admission or eject the holder of any Ticket who in their opinion is intoxicated, in possession of a prohibited item or is or will be disruptive to the event or the enjoyment, comfort or safety of other spectators, or commits any offence. A refund will not be given to anyone for any part of the Package in these circumstances.
8.6 You agree to abide by all other terms and conditions and any other rules, statutes and safety regulations, which may apply at the Venue where brought to your attention.
9 ALTERATION TO ADVERTISED PACKAGESEvery reasonable effort will be made to provide the Packages as advertised or confirmed. We do however reserve the right to substitute any element for its suitable equivalent. We also have the right to change the Price at any time before purchase.
10 EVENT CANCELLATIONS / POSTPONEMENTS
10.1 If an Event is cancelled or postponed, we will use our reasonable endeavours to notify you of the cancellation or postponement once we have received authorisation from the Event management. Please note that we cannot guarantee that you will be informed of such cancellation before the date of the Event.
10.2 If an Event is rescheduled or postponed, we will where possible use our reasonable endeavours to offer you tickets to the rescheduled Event (together with the associated Travel, Hotel and Hospitality), equivalent to the value of the Ticket, Hospitality, Hotel and Travel forming part of the original Package. If the Event is cancelled, if we are unable to provide you with tickets to the rescheduled Event or if you are unable to attend the rescheduled Event, you will be entitled to a refund of the elements of the Package not provided to you.
10.3 We reserve the right to cancel or withdraw any part of any Package at any time, whether or not an Event is cancelled or postponed. If we elect to cancel or withdraw any element of the Package we will contact you on the details provided when booking the Package. We will, where possible, offer to:
• refund the Price paid by you in full;
• refund the price for those elements of the Package cancelled or withdrawn; or
• at our option, offer the Package to you for a different date.
11 LIMITATION OF LIABILITY
11.1 We shall not be liable to you for death, personal injury or loss or damage caused to your personal property unless it is caused by our wilful or negligent act or omission (where our liability is not limited).
11.2 We will be responsible for any losses you suffer as a result of a breach by us of this Agreement where those losses were reasonably foreseeable to both you and us at the date you make your order. We will not be responsible for any business or economic losses (including but not limited
to loss of profit, revenue, contracts, anticipated savings or opportunity) or any other indirect loss that is not reasonably foreseeable to both us and you when the order was made.
11.3 Except as otherwise set out in these Terms and Conditions and any other applicable terms and conditions and unless caused by an error or fault on our part we will not be liable to you, anyone accompanying you or any Package holders for any unavailability, delay or non-delivery of Tickets, Vouchers or any element of any Package, or any other acts or omissions that are beyond our reasonable control.
11.4 Subject to Clause 11.1, in any event, our maximum liability to you (or anyone accompanying you or the holder of any Package purchased by you) under these Terms and Conditions is to refund to you the Price paid by you for the Package.
12 NON TRANSFERABILITY OF PACKAGES
12.1 You are entitled to purchase tickets for use only by you and by any person(s) intending to accompany you as your guest, provided that those person(s) do not pay to you more than the Price. Ticket holders may be refused entry if they are not accompanying you, the purchaser. You must ensure that any person(s) accompanying you are aware of these Terms and Conditions and the Special Conditions.
12.2 No part of the Package including any Ticket may be transferred for profit or commercial gain, re-sold, exchanged or given to a third party, offered as a prize in a competition or otherwise disposed of. Any attempt to do so will result in the Package and any Ticket or Voucher becoming void.
12.3 If any element of the Package including a Ticket is so transferred by anyone other than us or our authorised agent, the holder may be refused entry to, or be ejected from the Venue and the holder of such Tickets will be required to deliver up the Ticket on demand. In those circumstances, we reserve the right not to fulfil any other Voucher.
12.4 You agree that you will not engage in or assist in any form of ‘ambush marketing’; where an unconnected third party attempts to infer a connection with us or the Event.
13 ALTERATION AND SEVERABILITY
If any of these Terms and Conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition(s).
14 WAIVERIf you breach these Terms and Conditions and we take no action, we will still be entitled to assert our rights in any further breach of these Terms and Conditions.
15 CUSTOMER SATISFACTION POLICYShould you not be completely satisfied with your experiences, Packages or service from us please write to us at: Live Nation Experience, Live Nation, 2nd Floor, Regent Arcade House, 19 – 25 Argyll Street, London, W1F 7TS.
16 CONTRACTS (RIGHTS OF THIRD PARTIES) ACT 1999The provisions of the Contracts (Rights of Third Parties) Act 1999 are excluded from this Agreement and to this end you acknowledge that these Terms and Conditions do not give any third party the right to enforce any of the terms against us.
17 EXTERNAL WEBSITESWe do not control external websites which are linked to the Website and we have no responsibility whatever for their content.
18 GOVERNING LAW AND JURISDICTIONThese Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English Courts.
